Terms of Service

Effective Date: 07 October 2026
Store Name: Backyard Pools
Website: www.backyardpools.co.za
Email: INFOBACKYARD@gmail.com

Welcome to Backyard Pools. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement or that you have the consent of a parent or legal guardian where required.

You may not use our products or website for any unlawful or unauthorized purpose.

2. Products & Services

Backyard Pools offers swimming pools, inflatable pools, outdoor leisure products, accessories, and related products.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, and pricing displayed on our website are accurate.

Actual product colours and appearance may vary slightly due to screen settings, lighting, product updates, or manufacturing variations.

3. Pricing

All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

Prices, promotions, discounts, and product availability may change without notice.

We reserve the right to correct pricing, product information, or promotional errors where permitted by applicable law.

4. Orders

When you place an order, you agree to provide accurate and complete information, including your name, delivery address, email address, telephone number, and payment information.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

A product is unavailable or out of stock.
Incorrect pricing or product information was displayed.
Payment cannot be verified or completed.
Fraudulent or suspicious activity is reasonably suspected.
We are unable to deliver to the supplied address.

Where an order that has already been paid for is cancelled by us, any refund due will be processed using an appropriate payment method.

5. Payment

Payment must be successfully completed before an order can be processed or dispatched.

Available payment methods will be displayed during checkout. By submitting payment information, you confirm that you are authorised to use the selected payment method.

6. Shipping & Delivery

We currently offer:

Express Doorstep Delivery – R99.00
Estimated delivery: 2–3 business days

Standard Doorstep Delivery – FREE
Estimated delivery: 5–7 business days

Delivery times are estimates and may be affected by weekends, public holidays, courier delays, remote locations, weather conditions, promotional periods, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for additional information.

7. Returns & Refunds

Returns, refunds, exchanges, defective products, and cancellations are handled in accordance with our Returns & Refunds Policy and applicable South African consumer law.

Customers should inspect products after delivery and contact us as soon as reasonably possible if an item is damaged, defective, incorrect, or missing.

8. Product Use & Safety

Customers are responsible for following all instructions, warnings, age recommendations, installation requirements, weight or capacity limits, and safety information supplied with our products.

Swimming pools and water-related products should always be used responsibly. Children must be appropriately supervised by a responsible adult around pools and water.

Backyard Pools is not responsible for damage or injury caused by misuse, improper installation, failure to follow manufacturer instructions, unauthorised modifications, or negligent use, except where liability cannot lawfully be excluded.

9. Promotions & Discounts

From time to time, Backyard Pools may offer sales, promotional discounts, coupon codes, free shipping, bundles, or other special offers.

Promotions may be subject to specific conditions, availability, qualifying products, and advertised promotional periods.

Unless otherwise stated, promotional offers cannot necessarily be combined.

10. Website Information

We aim to keep the information on our website accurate and current. However, occasional typographical errors, inaccuracies, or omissions may occur.

We may correct or update information where necessary, subject to applicable law and existing customer rights.

11. Intellectual Property

Unless otherwise stated, the content made available through the Backyard Pools website, including original text, graphics, branding, designs, and website materials, belongs to Backyard Pools or is used with appropriate