Privacy Policy

Effective Date: 07 October 2026
Store Name: Backyard Pools
Website: www.backyardpools.co.za
Email: INFOBACKYARD@gmail.com

At Backyard Pools, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, creating an account, placing an order, or communicating with us.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

When you visit our website or purchase from Backyard Pools, we may collect information including:

Your name and surname
Email address
Telephone number
Billing and delivery addresses
Order and transaction information
Payment-related information
IP address and device information
Browser and website usage information
Communications you send to us
Marketing preferences

Payment information may be processed securely by third-party payment providers. We do not necessarily receive or store your complete card details.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange shipping and delivery
Process payments and refunds
Provide order confirmations and updates
Respond to customer service enquiries
Prevent fraudulent or unauthorised transactions
Improve our website, products, and services
Maintain appropriate business and transaction records
Send promotional communications where permitted
Comply with applicable legal obligations

3. POPIA & Protection of Personal Information

Backyard Pools aims to process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

We aim to collect only information reasonably necessary for legitimate business purposes and take appropriate steps to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure.

4. Sharing Your Information

We may share necessary personal information with trusted third-party service providers that help us operate our business, including:

Payment processors
Courier and delivery companies
Website and e-commerce service providers
Hosting providers
Analytics providers
Customer support services
Fraud prevention and security providers

We only disclose information where reasonably necessary to provide our services, operate our business, protect legitimate interests, or comply with legal requirements.

We do not sell your personal information to third parties.

5. Shipping & Delivery

To deliver your order, we may provide relevant information to our courier or delivery partners, including your name, delivery address, telephone number, and other information reasonably required to complete delivery.

6. Cookies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance, and support advertising or marketing where applicable.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Marketing Communications

Where permitted by law, we may send you information about promotions, new products, special offers, and other Backyard Pools updates.

You can unsubscribe from marketing emails by using the unsubscribe option provided in the communication or by contacting us at INFOBACKYARD@gmail.com.

Transactional communications relating to purchases, payments, deliveries, refunds, or customer service may still be sent where necessary.

8. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, destruction, or loss.

However, no online service or method of electronic storage can guarantee absolute security.

9. Retention of Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain appropriate business records, resolve disputes, prevent fraud, and comply with legal or regulatory obligations.

Information that is no longer required will be deleted, destroyed, or de-identified where appropriate.

10. Your Privacy Rights

Subject to applicable South African law, you may have rights relating to your personal information, including requesting access to certain information we hold about you or requesting correction or deletion where legally appropriate.

You may also object to certain processing or withdraw consent where processing is based on consent.

To submit a privacy-related request, contact us at INFOBACKYARD@gmail.com.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website and products are intended to be purchased by individuals legally capable of completing transactions.

We do not knowingly seek to collect personal information directly from children without appropriate authorisation where required.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Backyard Pools is not responsible for the privacy practices, security, or content of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.

The latest version will be published on www.backyardpools.co.za.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Backyard Pools
Email: INFOBACKYARD@gmail.com
Website: www.backyardpools.co.za
South Africa

Effective Date: 07 October 2026